Some years ago, my property (Ngerengere River Eco Camp) was registered on Booking.com. Very unfortunately, I started to receive fake reservations. I complained several times to the Booking.com admin. Very unfairly, Booking.com sent invoices claiming that I had to pay commission! There came a time when I was disappointed by the situation. I registered another property (Majengo Nature Camp), and again, I started to receive fake bookings. I wonder why Booking.com didn’t take measures to stop fake bookings for my properties. I would like to know if there are other mechanisms that can stop fake bookings, in case I am allowed to renew or activate my properties. I would also like to know if there are other methods where Booking.com receives payments from clients and pays me after the clients have checked in, while Booking.com deducts their commission beforehand. Let me hear from you. I thank you in advance. Best regards, Remmy
I have a listing on Booking.com, and despite paying the commission they requested, my property was suspended without explanation. Thinking I may have made a mistake with the payment, I went ahead and paid the commission again—twice in total. Yet to this day, my property is still deactivated, and the...
I have a property on Booking.com, they closed my property even though I paid their commission. I double-checked the payment details and everything was correct on my end. Then I paid 2 more times because I thought I made the wrong payment. Now they are not activating my property and they are not refu...
I manage a property on Booking.com and recently faced a serious issue with reservation #5540****84 (August 12–13). The guest never checked in to my property. As per procedure, I marked the booking in the system as a no-show. Our policy does not allow cancellations in such cases. Despite the guest n...
I’m deeply frustrated with Booking.com after falling victim to a scam involving fake hotel reservations and reviews. At first, I didn’t realize what was happening and ended up losing over ₺6000. There was no actual reservation, but it appeared as though one existed, and they took my money anyway. Th...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
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