I booked a car for our trip to Lesbos through Booking.com. On the day of the rental, the car rental company refused to give us the car because they claimed our driver’s license was outdated. They informed us that the cancellation would need to be processed through Booking.com. However, when I contacted Booking.com, they refused to issue a refund. It’s extremely unethical to not refund money for a service that was never provided. I urgently request assistance in getting my money back for a service I couldn’t use. This situation is frustrating, and I expect a quick resolution.
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
I booked an automatic transmission car through Hertz for my trip to Lesbos via Booking.com. When I arrived at the rental office, just 30 minutes late, I was told that all automatic cars had already been rented out because of my delay, leaving only manual transmission cars. Since I can only drive aut...
We reserved a car through Booking.com for pickup in Lesbos. However, the partner companies they directed us to didn't actually have any vehicles available, yet they still processed our rental and took our money. The company representatives called to inform us that they had no cars, so we canceled th...
We booked and prepaid for a rental car through Booking.com using my personal account and credit card. However, I was not going to be the main driver—just the one completing the payment. During the booking process, we even selected the option for an additional driver, but at no point were we prompted...
While traveling abroad, I booked a rental car through Booking.com with reference number 768138361. Unfortunately, I could not pick up the car because I did not have my driver’s license with me—my wallet had been stolen the day before. The rental company’s representative assured me that my booking w...
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