I accidentally made a reservation for the wrong and later date through Booking.com. I'm unable to cancel without incurring a fee. I submitted a request for a free cancellation through the system and tried to use my date change option, then contacted the hotel directly. The hotel informed me that free cancellation or date changes wouldn’t be an issue for them, but they haven't received any requests from Booking.com. They mentioned that none of the requests sent through Booking.com reach their system, and Booking.com is not addressing the issue, leaving me in a difficult situation. I couldn't even use my date change option due to their negligence and system problems. The hotel is very accommodating and says they would allow a free cancellation if Booking.com requests it, but they can't do anything on their own. The reservation is for September, so please show some attention to allow for a free cancellation.
I booked and paid for a hotel through Booking.com, carefully selecting the dates I needed. However, after confirming the payment, I noticed that my reservation was set for completely different dates. When I clicked on the hotel details, I realized that the property had automatically changed my booki...
I made a free cancellation on Booking.com, yet after 2 months, I still haven’t received my refund. Neither Booking.com nor the hotel has provided any explanation or resolution regarding this issue. Initially, Booking.com stated that the refund would be processed within 15 business days, while the h...
I tried to cancel a reservation on Booking.com before the free cancellation deadline, yet I was wrongly charged €1000! My reservation confirmation and the cancellation policy clearly state that I can cancel for free until March 16. However, today is March 14, and the system is already demanding a €1...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
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