During my hotel reservation at Hotel Razane in Kenitra, Morocco, which I booked through Booking.com, the hotel charged me an extra 218 MAD at check-in. I paid the amount in cash directly at the reception.
I reported this issue twice through the Booking.com app, but even after more than 20 days, I have not received any response. My reservation confirmation number is 50140**331.
I request that the extra amount I paid be refunded to me as soon as possible.
Months ago, I booked Meraki Resort Hotel in Sharm El Sheikh through Booking.com for August 18–23. I completed the payment by credit card, and my reservation was confirmed. Both my bank statement and Booking.com’s confirmation email clearly showed that the payment had been received. But when I arriv...
On June 8, 2025, I made a reservation through Booking.com (reservation number 6319033212) for a stay at Hotel Residence Spalena between July 29 and July 31, 2025. I paid $233.98 in advance with my credit card. However, the hotel later canceled my reservation, claiming that renovations would take pla...
Hello, I booked a 5-night stay at Jazz Makadi Saraya Hotel in Egypt through Booking.com for check-in on January 18 and paid with my credit card. Later, they canceled my reservation due to a supposed card issue and charged me $205.44. Since I still needed a room, I rebooked the same hotel and paid ag...
On July 26, I made a standard hotel reservation through Booking.com for Pickalbatros Laguna Club Resort Hotel in Sharm El Sheikh, Egypt. My reservation was confirmed, and $681.15 was charged to my credit card. However, on August 7, due to an error caused by Booking.com, my reservation was canceled. ...
On August 16, 2025, I booked a stay at Hotel Marena in Paris through Booking.com. The following day, August 17 at 16:33, I received an email stating that my reservation could only be completed if my credit card was valid. I updated my Mastercard details as requested, and shortly after, €160 (₺8,072....
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