I booked a flight from Brisbane to Hobart through Booking.com for the 13th and, right after paying, I realised the time was wrong. Within about five minutes of placing the booking, I called Booking.com customer service to fix this. They told me to contact Virgin, but when I spoke to Virgin, they said that because the ticket was booked through a third party, Booking.com had to handle it. Despite being told that Booking.com would call me back, no one has contacted me so far, and the issue has not been resolved. Because of this, and because I needed to attend a funeral, I had no choice but to rebook a flight for that same morning and pay an additional $596 out of my own pocket. My original Booking.com reservation reference is YBBIWM. I use Booking.com frequently, and I am very disappointed that I was left without help in such a sensitive situation. I request a full refund for the unusable original flight, and the additional $596 I had to pay to rebook, or an equivalent compensation, and I ask that this matter be urgently reviewed and resolved.
I purchased a flight ticket through Booking.com, and I initially received a confirmation email. Shortly after, they sent another email saying the reservation couldn’t be completed and that I would get a refund within 2-3 days, along with a link to rebook if I wished. I clicked the link and booked a ...
I purchased a Transavia flight through Booking.com and explicitly added the "flexible option," for which I paid an extra fee. Despite this, they refused to change my flight date and outrageously claimed they never received the payment for flexibility! I've spoken to numerous agents through the Help ...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
I tried to reschedule my AirAsia flight ticket through Booking.com to a date 10 days later, and I encountered one of the worst booking systems I have ever experienced. Despite spending nearly 50 minutes repeatedly trying, they were unable to complete the ticket change. Booking.com stated that no su...
I booked a flight through Booking.com, and due to a glitch on their mobile site constantly refreshing itself, my flight was mistakenly booked for June 30 instead of the correct date, May 30. I had selected a Flexible Ticket specifically to avoid issues like this, thinking it would protect me in case...
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