I canceled my reservation with reference number 5952****56 through Booking.com on November 26. I paid a total of $51 USD using my debit card, and after canceling the reservation, I expected the refund to be issued back to the same card. However, even after approximately 20 days, no refund or transaction has appeared in my account.
When I contacted Booking.com about this issue, I received an email stating that no charge had been taken. However, the receipt I obtained from my bank clearly shows that the amount was charged to my card, and the transaction includes an authorization code of 278847. I also spoke with my bank again, and they explicitly confirmed that no refund transaction has been processed for this reservation.
Since there is clear proof that my payment was collected, including the receipt and authorization code, I request that the $51 USD paid for the canceled reservation be urgently refunded to the same debit card, and that the inconvenience I have experienced be resolved as soon as possible.
I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...
On September 11, I canceled my Booking.com reservation (No: 5686****95) under the free cancellation policy. The hotel also confirmed the free cancellation. I had paid a total of €148 with my credit card. After the cancellation, I contacted Booking.com customer service and was given written confirmat...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I made a reservation using Booking.com and it came with the perk of free cancellation until a specific date. Even though I canceled within the designated time frame, my card was still charged the entire amount. I sent my cancellation request on April 3rd using Booking.com, and the property replied b...
I had an issue; I canceled my reservation on July 28th. The hotel advertised no pre-payment and free cancellation. However, 1152 euros were taken from my card. I've been calling you since July 28th. Initially, you assured me that if the hotel didn't respond within 5 days, you would refund my money. ...
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