Booking.com is demanding that I pay a commission for an apartment that I was unable to rent because a guest did not show up for their reservation and incurred a fee as a result, which made the booking appear to be unavailable. My request has been communicated to them numerous times over the phone and via email, but they have not taken it into consideration. They have now threatened to take legal action against me if I do not pay the commission that was requested. This is a blatant example of injustice, and it does nothing to address the concerns I've raised. My experience with Booking.com was negative overall, and I would not recommend the company to others.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I have a listing on Booking.com, and despite paying the commission they requested, my property was suspended without explanation. Thinking I may have made a mistake with the payment, I went ahead and paid the commission again—twice in total. Yet to this day, my property is still deactivated, and the...
I manage a property on Booking.com and recently faced a serious issue with reservation #5540****84 (August 12–13). The guest never checked in to my property. As per procedure, I marked the booking in the system as a no-show. Our policy does not allow cancellations in such cases. Despite the guest n...
I made a hotel reservation in the United States through Booking.com, but when I arrived at the property, the staff informed me that there was no room available. I was shocked—how can Booking.com list and sell a room that doesn’t even exist? It was around 3 a.m., and we were left stranded with nowhe...
I have a property on Booking.com, they closed my property even though I paid their commission. I double-checked the payment details and everything was correct on my end. Then I paid 2 more times because I thought I made the wrong payment. Now they are not activating my property and they are not refu...
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