I previously made a hotel reservation through Booking.com and completed the payment successfully. However, after the booking, the hotel contacted me via the Booking.com app and email, asking me to approve a test payment for confirmation. Since the message came directly from Booking.com’s official communication channels, I trusted it and approved the test charge.
To my shock, two separate withdrawals totaling €776 (₺ equivalent) were taken from my account. As an Erasmus student, this amount is absolutely overwhelming—it’s equivalent to my rent for three months. I had trusted Booking.com’s reputation and security, and now I’m in a financial crisis. I don’t know what to do next. I’m seriously worried about ending up homeless because of this issue.
Booking.com must take immediate responsibility. I am requesting a full and urgent refund of the €776 that was charged without my clear consent. I expect Booking.com to provide real customer protection, especially in situations where your platform is being used for fraudulent double charges. I cannot afford to lose this money.
At 3:40 AM, €66 (₺) was withdrawn from my account without my consent or knowledge via the Booking.com app. I was fortunately awake at that hour and quickly moved the remaining balance in my account to a different one and canceled my card immediately. Just 12 minutes later, at 3:52 AM, another attem...
On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
I recently booked a hotel in Bulgaria through Booking.com, but during the payment process, the system charged me twice. Instead of the correct €350, a total of €700 was withdrawn from my account. My stay has not even taken place yet, but I am already dealing with this serious billing issue. For the...
I received two SMS notifications from Yapı Kredi Bank stating that my credit card had been charged by “BKG Hotel at Booking.com” — once for €447 and another for €304. I was shocked because I never made any such reservation or purchase through Booking.com. I have not lost my card, I haven’t shared m...
On August 14 at 21:55, I noticed that €726 had been withdrawn from my QNB Finansbank account ending in 6480 through Booking.com. The most shocking part is that I have never used this site before. I did not make any reservation or purchase, and until this incident, I did not even have a Booking.com a...
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