On September 21, I rented a car through Booking with reservation number 781271768. I canceled the booking on October 8 and received a confirmation email for the upcoming refund. Today is October 19, and the refund has not been processed. When I contacted Booking via email, they informed me that the car department is separate but provided no links or further information. Every attempt to seek help on the website led to the same results.
Email communication yielded no solution, and it seems they do not genuinely care. Frustratingly, we couldn't reach customer service. I want my money back and urgently need information about it. When I write an email, I want clear instructions on how to resolve my issue, rather than being led in circles. Direct contact with customer service and the ability to speak with someone would be immensely helpful. I have decided never to rent a car through Booking again due to the problematic customer service.
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
I booked a car rental through Booking.com and canceled it on the same day, expecting a smooth refund process as promised. They assured me that I would receive my refund within 7 business days. However, it's now been 9 business days, and I still haven't seen the refund in my account. What's more frus...
On January 20th, I made a car rental booking through Booking.com, and the next day, I canceled it. Not only was it guaranteed for a refund, but I also added an extra guarantee for ₺2000. Despite canceling the next day, it's been a month, and I still haven't received the refund. When I check the site...
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
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