Resolved

BetterHelp: Billing Issues After Cancellation

29
Krystal's Thank You Message
Grateful for the fix.

Use BetterHelp carefully and most certainly review your invoicing closely after cancellation. Thought everything was under control when I stopped my subscription months ago, but six complete months later I discovered I was still getting charged! When I contacted BetterHelp support team about it, they seemed unconcerned and would not have returned the entire money. They gave me a partial refund, which felt like a slap in the face really. It's somewhat disheartening as I thought they were a reputable provider. These days, it simply seems like a clever means of theft. Not cool at all. If you used them, keep an eye on your account.

Krystal
January 20 2:08 PM

Grateful for the fix.

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