Beyond annoying, BetterHelp has charged me twice for weeks when I skipped therapy sessions. I was merely requesting a refund for one of those weeks; nothing else. I contacted both via email and phone, and all I received in response—what felt like automated answers stating I would get a credit? That hardly helped at all, particularly considering the unanticipated charges caused my bank account to go overdrawn. I clarified the circumstances and even mentioned I would have to call off if they couldn sort it out. Their response following that is their only one a link allowing me to stop paying dues. It's a bummer as, although I was dedicated to weekly sessions and genuinely enjoyed my therapist, their platform and support are plain horrible.
For some time, I have been using BetterHelp for treatment; but, my most recent experience truly let me down. Technical problems on their end caused me to miss a planned session; I contacted their support team in hopes they would fix things. Rather, I received a lot of copy-paste responses utterly la...
Expecting a professional experience, I set up a coaching session through Betterup for a coworker, but it turned out to be a terrible hassle. Neither of us got an apology nor a justification; the session never took place. Betterup still billed my credit card even though my clear directions were not t...
I subscribed to Coursiv under the condition that I would only be charged for a 4-week period. I made this payment knowingly and accepted the cost for that limited subscription. However, after the 4-week period ended, Coursiv withdrew money from my account again without my approval. To make matters w...
Thinking it would be a decent opportunity to investigate their offerings, I registered for Calm's 7-day free trial. I revoked my subscription on the seventh day, just before the trial concluded. They still charged me for a yearly subscription and took the whole sum out of my bank account notwithstan...
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