We bought our refrigerator in December. We thought it was working fine, but as the weather got warmer, we started putting ice cream in the freezer. We noticed that the ice cream wasn’t freezing solid—it wasn’t melting either, just staying at a soft, edible consistency. We observed this over a period of three months, and when we saw that it was consistently like this, we called the service. The technician placed a test device inside. In a freezer set to -20°C, the test device was only showing a range between -15°C and -16°C. They replaced a part and tested it again, but the temperature still didn’t change—there’s a consistent 5-degree difference. According to the service team, this is “normal.” We are requesting a replacement of the refrigerator. The reason we didn’t notice this earlier is because the weather was cold, and the freezer wasn’t melting things much, so we couldn’t tell. If we hadn’t placed ice cream in the freezer, we wouldn’t have realized that it wasn’t reaching the set temperature. For example, when I set the freezer to -20°C, it runs at -15°C. When I set it to -18°C, it runs at -13°C. The service team has been coming and going repeatedly for the past 15–20 days, changing parts each time. We asked for the refrigerator to be replaced, but we haven’t received any response yet. I can no longer recommend Beko or Arçelik products to anyone.
I'm writing to share my disappointment with the Beko refrigerator I bought, which has been incredibly frustrating. I reached out to the authorized service for assistance after discovering that the cooler part of my refrigerator was no longer functioning. They arrived, installed a test device, and as...
Our refrigerator with serial number 7293920284 670531, which we bought from Beko 1 year ago, was giving an exclamation red light warning. When I created a service report, the service informed me that it gave a low-temperature warning, but the refrigerator was overcooling, and, on the contrary, all f...
I bought a 720-liter refrigerator from Arçelik for ₺4,500 four years ago, but it just stopped working. The topmost section of the refrigerator stopped cooling, causing all of my products to deteriorate. I phoned for service 25 days ago, and they changed a part. However, the problem persisted, and my...
I bought a Beko freezer two and a half years ago. It encountered two errors within the first few months, prompting the decision to replace the freezer, which was carried out. However, just two weeks ago, the new freezer developed another problem: it began to form ice inside. The ice melted, and neit...
I bought a Beko refrigerator in 2018. However, on 18/08/2023, the upper part suddenly stopped cooling. The technician who arrived on 21/08/2023 informed us that there was nothing they could do and suggested purchasing a new one. This was surprising since the refrigerator is under a 10-year body warr...
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