We bought our refrigerator in December. We thought it was working fine, but as the weather got warmer, we started putting ice cream in the freezer. We noticed that the ice cream wasn’t freezing solid—it wasn’t melting either, just staying at a soft, edible consistency. We observed this over a period of three months, and when we saw that it was consistently like this, we called the service. The technician placed a test device inside. In a freezer set to -20°C, the test device was only showing a range between -15°C and -16°C. They replaced a part and tested it again, but the temperature still didn’t change—there’s a consistent 5-degree difference. According to the service team, this is “normal.” We are requesting a replacement of the refrigerator. The reason we didn’t notice this earlier is because the weather was cold, and the freezer wasn’t melting things much, so we couldn’t tell. If we hadn’t placed ice cream in the freezer, we wouldn’t have realized that it wasn’t reaching the set temperature. For example, when I set the freezer to -20°C, it runs at -15°C. When I set it to -18°C, it runs at -13°C. The service team has been coming and going repeatedly for the past 15–20 days, changing parts each time. We asked for the refrigerator to be replaced, but we haven’t received any response yet. I can no longer recommend Beko or Arçelik products to anyone.
I'm writing to share my disappointment with the Beko refrigerator I bought, which has been incredibly frustrating. I reached out to the authorized service for assistance after discovering that the cooler part of my refrigerator was no longer functioning. They arrived, installed a test device, and as...
I bought a Beko refrigerator 12 days ago, and within the first 24 hours, the freezer completely iced over, even though it’s a no-frost model. I contacted technical service immediately, but since it was a holiday, they weren’t available. After the holiday, a technician came, took photos of the excess...
I purchased the Beko 974561 EL refrigerator not long ago. Since the day I bought it, the refrigerator has had a persistent icing problem, which causes the food stored inside to spoil. So far, I have called the service center four times, and each visit resulted in a different explanation. The first...
I purchased a Beko refrigerator on November 15, 2024, and ever since, I’ve been dealing with a persistent issue: condensation inside the fridge. I’ve reported the problem multiple times, and the service team has come out five times already. They even placed a monitoring device inside the unit and la...
Our refrigerator with serial number 7293920284 670531, which we bought from Beko 1 year ago, was giving an exclamation red light warning. When I created a service report, the service informed me that it gave a low-temperature warning, but the refrigerator was overcooling, and, on the contrary, all f...
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