I bought a Beko refrigerator in 2018. However, on 18/08/2023, the upper part suddenly stopped cooling. The technician who arrived on 21/08/2023 informed us that there was nothing they could do and suggested purchasing a new one. This was surprising since the refrigerator is under a 10-year body warranty, which should cover a replacement. As per Consumer Rights regulations, the problem isn't due to any fault of ours. It's a clear manufacturing defect, making the company responsible. The gas circulation pipes connected to the compressor were appropriately sealed and protected. Over the past seven days, I've arranged for service five times through the call center for a paid replacement, but the technicians have not shown up (except for the one instance where a gas leakage was detected). Despite numerous emails and phone calls, finding a solution has proven impossible. Being a retired architect at 65, I've never encountered such levels of incompetence before. We're left stranded during these sweltering days. If the supposedly global brand Beko fails to provide a solution, I'm contemplating sharing my grievances with World Public Opinion and CIMER (Presidential Communication Center). Urgently seeking a resolution... Gülgün.
I bought a Beko refrigerator on December 3, 2021, expecting a reliable appliance from a reputable brand. However, just three days after the warranty expired on December 6, 2024, the refrigerator suddenly stopped working. When I called for service, the technician informed me that the pipes in the upp...
In 2023, I purchased a Beko refrigerator for my summer home, using it for only three months before properly unplugging it for the off-season. When I returned in summer 2024, the fridge wouldn't cool despite all lights working and making the usual sounds. I contacted customer service on July 7, 2024...
In December 2023, my Beko refrigerator stopped cooling, prompting me to call their authorized service. The technician diagnosed a probable gas leak and took the appliance away for repair. After a lengthy 25 days in their workshop, they returned it, claiming the issue was not a gas leak but simply re...
I'm writing to tell you about my frustrating experience with Beko regarding my new refrigerator, which has been nothing short of a nightmare. Due to the failure of my old fridge, I purchased a new one from Beko's Umraniye branch on July 4, 2023. However, the refrigerator that arrived on July 7 was d...
I purchased a Beko 670530 EB refrigerator from an authorized Beko dealer in 2020. For about a month now, I have been experiencing a water leakage issue in the freezer section. After the problem began, I contacted the authorized service center. During the first visit, the technician said that the he...
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