Beko Deep Freezer Defects and Bad Return Policy
On 15/06/2024, I bought 2 deep freezers from a Beko store. One of them had a broken middle strip and rear adjustment panel, and its malfunction light was constantly on. On 24/06/2024, I called the service. The Yeşilşehir Beko service stated they would replace the part. They said they couldn't replace the middle strip because it was a panel. I said it's okay, just fix the malfunction, the crack doesn't matter. On 08/07/2024, the part was changed but the malfunction wasn't fixed. I called the service again, and they said the part would be changed. I told them this is a brand new product, and I informed you about the defect 9 days after I bought it, you know this, so replace the whole unit. They firmly stated there would be no replacement, only the part would be installed. They were dismissive. I already have the right to return within 15 days unconditionally, I don't understand if they don't know this either.
Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly request you to convey all kinds of information, suggestions, opinions, and solution requests regarding our products and services to us primarily. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
The product was purchased on the day before the holiday. The store said to open and use it, and that the warranty would start after the holiday. The service center also confirmed the warranty. Now they are saying that since the box was not opened by the service center, the exchange did not happen. Let's say we opened the box, then why did the service center approve and replace that part? When they can't find anything, they look for nonsensical solutions. And this is a world-renowned brand, Beko. It's a shame, really a shame.
Here is the translation of the provided text from Turkish to English: "They were going to say to me from the start that they couldn't approve the product and that we needed to open it ourselves. We would then return the product to the store, but they are not approving it, claiming it's under warranty. Approve it and then say we opened it when a problem arises. This is nonsense. The service approved it, and now the regional directorate is saying they won't replace it because it has been opened."
"I want a document from the service indicating that the part has been changed. I sent it yesterday, wrote again today, and it still hasn't arrived. What kind of service is this? I don't understand."
Thank you.
