I have been using a Beko washing machine for about 8–10 months, and during this time I have faced nothing but problems:
After just 1 month, the main board was replaced, but the issue was not solved.
At 3 months, the display board was replaced, yet the problem persisted.
By the 5th month, the machine became extremely noisy and vibrated so violently that it seemed like it would “walk out the door.” The shock absorbers were replaced, but the issue continued.
The machine also shuts down on its own, with unbearable noise and vibration.
Even the service technicians admitted to me: “These machines have a production defect; they are chronically faulty.”
Despite this, when I requested a return or replacement, I was told: “If the service does not approve, you have no right to it.”
For September 18, 2025, I was given a service appointment between 09:00–11:00. I took time off work and waited at home. At 09:53, a customer service representative called me and, in a dismissive and raised tone, told me:
“Your machine is not broken, I will not send you a service technician.”
“If we send a technician and the machine isn’t broken, you will pay ₺650 service fee.”
I asked: If my machine is not broken, why do these issues keep happening? And if you are not going to send service, why did you first promise an appointment, making me wait at home and miss work? What gives your staff the right to speak to customers so rudely?
For 10 months, I have dealt with unresolved malfunctions, wasted time, and now even disrespect from customer service. This treatment is unacceptable. I will take all my documents to the Consumer Arbitration Board and also file an official complaint.
From a brand like Beko, I never expected such a poor-quality product combined with such disrespectful customer service.
I bought a washing machine from Beko in May 2024. Ever since we purchased the machine, it has been making a loud noise during the spin cycle. We have contacted technical service about this issue four times. We requested a replacement for the device, but the regional engineer rejected our request, st...
I purchased a Beko washing machine at the beginning of January, and I’ve been deeply disappointed from the start. The machine is extremely noisy during operation, and what’s worse, it doesn’t clean the clothes properly. For a brand like Beko, this performance is unacceptable. I’ve had the service t...
Hello, the front door of my Beko washing machine ended up getting rusty after just three years. Even though the warranty had already expired by three months, the authorised service conducted an environmental analysis and determined that the rust was not caused by the user. As a result, they replaced...
I have been dealing with a malfunction in my Beko washing machine for about a week and a half — the drum does not spin, and there is a control board failure. My frustration increases every day. The authorized Beko service center in Çekmeköy, Istanbul created a service record and came to inspect the...
Hello, on April 15, 2024, my Beko washing machine was taken in for repairs and had 10 parts replaced. It was returned to us on April 20, 2024. However, within 20 days, it broke down again. We contacted the authorized service, and the machine was taken to the workshop. After four to five days, they c...
Comments