I bought a washing machine from Beko in May 2024. Ever since we purchased the machine, it has been making a loud noise during the spin cycle. We have contacted technical service about this issue four times. We requested a replacement for the device, but the regional engineer rejected our request, stating that it should be repaired. They came and installed vacuum feet and also replaced the shock absorbers, assuming they might have burst. However, there was no improvement or resolution with the machine—it continued to operate loudly in the same way. During their most recent visit, the technician again noted that the product should be replaced, but once again, the regional engineer rejected this request. Now, they say they will come again for another repair. Every week, there is some kind of repair or technical service going on in our home. Beko sold us a defective product, and now they are trying to cover it up with repairs. I absolutely cannot recommend buying any products from Beko. They do not stand behind the products they sell. This is my advice to anyone considering purchasing from Beko.
Dear customer, First of all, we thank you for your interest in our company. Your complaint has reached us. We will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and solution requests regarding our products and services. As the Beko family, we wish you days full of health and happiness. We are here 24/7 for your happiness. Beko Customer Communication Center
Let me update you on the developments. The 'regional engineer' persistently does not respond positively to the machine replacement request. He must believe that he can solve this issue by replacing parts. He also ignored my suggestion to take this washing machine home and use it. He probably can't use it at home, but he sees it fit for us to use. He deemed part replacement appropriate. We had made an appointment for April 11, Friday, for the part replacement on April 6. The technical service called me this morning and informed me that they do not have the part. They couldn't procure the part from April 6 to April 11. Does making an appointment one week in advance for the only day I am available mean anything? What kind of situation have we fallen into? Beko has become a regret.
I have been using a Beko washing machine for about 8–10 months, and during this time I have faced nothing but problems: After just 1 month, the main board was replaced, but the issue was not solved. At 3 months, the display board was replaced, yet the problem persisted. By the 5th month, the mach...
I bought a Beko washing machine in March 2023. In November 2023, I called for service for the first time because, during this period, the machine had started tearing my clothes. I waited for a while, but when the tearing continued, the service said it was due to the detergent and advised me to use l...
I purchased a Beko washing machine at the beginning of January, and I’ve been deeply disappointed from the start. The machine is extremely noisy during operation, and what’s worse, it doesn’t clean the clothes properly. For a brand like Beko, this performance is unacceptable. I’ve had the service t...
My Beko washing machine started making excessive noise and leaking water from the bottom on December 25, 2024. I contacted Beko service, and the technician determined that the drum needed to be replaced and that the water leakage was caused by this issue. The next day, when the service team arrived ...
I just bought a Beko BKT 9121 BTI washing machine, and it's only been 9 days, but I'm already having problems. When the machine enters the spinning cycle, it makes an extremely loud noise. It's so loud that my neighbors have come over to complain about it. The noise is so loud that I can't even use ...
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