On 8.11.2023, I purchased round-trip tickets from Turkish Airlines (THY) for 2 adults and 1 infant with flight number UBL2TF, traveling from Antalya to Northern Cyprus. Despite completing the ticket purchase and payment, we were not informed via SMS or email that even a newborn must have a photo on their ID card to travel. Legally, there is no photo requirement for children under 15 years old. After facing this issue, I attempted to buy tickets from Pegasus today, and they immediately warned us about the photo requirement before the ticket purchase. However, THY did not provide any such warning and caused significant inconvenience. When I canceled my ticket, THY deducted approximately 60% of the fare, which I find unfair. If my grievance is not resolved, I will never consider traveling with THY again.
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
On August 23rd, during the second check-in for our flight with Turkish Airlines, my 7-year-old daughter and I were denied boarding because her photo was missing. The flight details are PNR: TVGT22 for the plane from Istanbul to Cyprus. We received no prior notice about this requirement after purchas...
I had a flight with Turkish Airlines (THY) on July 19, 2024, but faced a shocking and deeply upsetting experience. On the way to the airport, I either lost my wallet or it was stolen. Inside were several documents, including my 18-month-old baby’s ID. Fortunately, my spouse and I still had our IDs w...
Hello, I purchased tickets on 09.01.2024 for my spouse, myself, and our 44-day-old baby. The ticket details were for a flight on 25.01.2024, with flight code TK7702, departing from SAW at 00:10 and arriving at GYD at 03:55. On 18.01.2024, I was informed without any prior notice that the flight sc...
On August 10, 2023, I purchased a round-trip ticket for two people from Istanbul to Paris for the dates of February 10, 2024, and February 17, 2024. During the purchase, I also selected seats for both passengers for an additional fee. The chosen seats were 15A and 15B, and I paid part of the amount ...
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