Vehicle Valuation Process Reveals Unethical Practices by Axa Insurance

I recently lodged a complaint about irregularities in the loss assessment process due to your failure to provide any reports in the depreciation review. After admitting the mistake in a follow-up call, your representative, Mr. B**, assured me that a proper investigation would be conducted through SBM (Insurance Information and Monitoring Center) and a genuine assessment would take place with a newly assigned appraiser.

However, according to information obtained from Ata Ekspertiz, the assigned appraisal company, it appears that your side provided delayed information and failed to share any documents. This led to a bizarre and irregular procedure, forcing them to report a depreciation of ₺0 and subsequently closing my file. They explicitly stated that you, as Axa, are responsible for these strange proceedings, and I intend to initiate legal action to address the injustice caused to the other party.

Even the appraisal firm points out your mistake; it's clear that your actions are entirely irregular and amateurish. I will request the investigation of all communications, and a formal complaint will be filed. Keep in mind that my vehicle will now have a Tramer record when sold, considering your mishandling of the situation. Additionally, does a vehicle with a past accident history sell for the same price as one with no accidents or repairs? Is there not some inherent loss of value in any case? Your procedures are unclear!

How can such an amateur and irregular process be carried out in a reputable institution like Axa Insurance? I will file a complaint against you at the arbitration institution. Either properly review this file and reimburse the necessary depreciation, or face the consequences. I will not let this matter rest.