Axa-Groupama Doesn't Cover 20-Year Customers' Medical Expenses
My parents have been insured for twenty years, with a lifetime renewal guarantee, and they have consistently made payments during this time. However, when my mother had a heart attack three months ago, the insurance company initially refused coverage, stating, "You will have to pay; we don't cover this." After two months, they apologized profusely and eventually covered the entire cost. Now, my father is ill, and we're facing the same issue again. The insurance company is refusing coverage, insisting that we pay for everything. They continually create problems. Does changing ownership of a company mean they can no longer provide proper service? This leaves customers feeling victimized. What kind of work ethic is this? Dear valued agent, Our policyholder with policy number 7870034, insured with Groupama Insurance, was treated at the private Medistate Kavacık Hospital (Kavacık Medikal Sağlık Hiz. Ve Ürün. Tıc. Ve San. A.Ş.). However, the coverage request was denied, citing no relevant coverage. File number: 20231000272795 for your reference. Groupama Insurance A.Ş. - Mersis: 0144003789300010
