My parents have been insured for twenty years, with a lifetime renewal guarantee, and they have consistently made payments during this time. However, when my mother had a heart attack three months ago, the insurance company initially refused coverage, stating, "You will have to pay; we don't cover this." After two months, they apologized profusely and eventually covered the entire cost. Now, my father is ill, and we're facing the same issue again. The insurance company is refusing coverage, insisting that we pay for everything. They continually create problems. Does changing ownership of a company mean they can no longer provide proper service? This leaves customers feeling victimized. What kind of work ethic is this? Dear valued agent, Our policyholder with policy number 7870034, insured with Groupama Insurance, was treated at the private Medistate Kavacık Hospital (Kavacık Medikal Sağlık Hiz. Ve Ürün. Tıc. Ve San. A.Ş.). However, the coverage request was denied, citing no relevant coverage. File number: 20231000272795 for your reference. Groupama Insurance A.Ş. - Mersis: 0144003789300010
My parents are elderly, one is 75 and the other is 77 years old. They have been paying premiums for Groupama health insurance for years. Last year, the premium was set at 29,197 TL, but this year it has skyrocketed to 199,256 TL. It is an outrageous act of consciencelessness, lack of empathy, and et...
The insurance institution made an exception and did not pay even though I did not have an exception. Since 2006, I have private health insurance. About 3 years ago, I switched from Acıbadem insurance to Anadolu insurance. I had no exceptions. In 2021, I had one low-dose blood pressure medication wri...
I had a supplementary health insurance policy with Groupama Insurance from November 19, 2020, to November 19, 2022. When I expressed my desire to continue the policy, they offered me a new proposal, but shockingly, they informed me that it would not cover any of my pre-existing conditions from the l...
On November 7, 2025, we submitted a pre-authorization request at WM Medical Park Pendik Hospital for my mother under Allianz Private Health Insurance and Supplementary Health Insurance coverage. The SGK registration was completed at 11:05, and the request was received by Allianz at 11:08. However, o...
Today, my mother, who has been insured with Axa for at least four years, was admitted to Bursa Medicana Hospital for a one-day stay due to high blood pressure. However, we were informed that the hospital stay would not be covered by Axa. The reason given was her pre-existing high blood pressure cond...
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