I contacted Apple Support regarding my iPhone 13 Pro issues, including muffled sound, crackling noises, and erratic volume changes through the Top Speaker. They advised me to send it to Genpa Etiler Central Service for repairs. Since I figured I might as well, I requested a paid battery replacement, considering the battery health was at 86% with 500 full cycles. I paid 2836 tl for the battery replacement and had Apple's representative forward the request to the service center. Twelve agonizing workdays later, I received my device via courier. To my dismay, it appeared as though they'd sent it to some random repair shop in Tahtakale rather than Genpa. The screen was poorly attached, and the speaker issue remained unaddressed. Apple's response was shockingly dismissive. They told me to accept whatever the service center did and claimed they couldn't intervene. Despite providing videos and evidence, they stuck to their stance. This experience has been an unprecedented nightmare. Apple seems to have drastically changed its approach in Turkey, with poorly trained service centers and disinterested support staff. I'm left chasing them to fix a situation that's truly disheartening for this country.
I have a 2021 MacBook Pro 16" with an M1 Pro processor. Recently, the battery displayed a service warning. Since the replacement cost of around ₺10,000 (approximately $277) is well-known, I took it to Başarı Teknik Servis in Ankara. When I dropped it off, they noted scratches and minor impact marks ...
My iPhone showed a service warning for the battery, so I scheduled a service appointment through the official Apple support page. The next day, I went to the Apple Authorized Technical Service, as directed by Apple support, to have my phone's battery replaced. My phone had never been serviced before...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I purchased an Apple iPhone 15 Pro Max from the Izmir Hilltown Turkcell Teknosel dealer. I returned the product 15 hours after purchasing it as the screen and hardware were damaged. However, neither Turkcell nor Teknosel dealers nor Apple provided any assistance regarding product exchange/return and...
I entrusted my phone to the Apple Zorlu Center service, only to be told that unauthorized repairs were detected, and they wanted ₺48,800 for the fix. Despite the device not being under warranty, I refused to accept this staggering amount without proper documentation. The authorized personnel at the ...
Comments