After updating my iPhone 14 Promax with Apple Beta 6 software, which I purchased from Hepsiburada on 11.04.2023, I encountered a frustrating issue—my voice wasn't transmitting during phone calls. Seeking help, I contacted Apple support. They provided me with an article explaining how to revert from the Beta version to the normal one. Following their instructions, I made the switch, but my problem persisted. This led them to redirect me to the authorized Apple service center in Antalya, named Troy. At Troy, I handed over my device, and they assessed it, noting that there were only minor scratches near the charging port, with no significant damage. On 12.09.2023, they sent my device to the Kocali Apple factory. Throughout this period, I constantly inquired about my device's status, only to receive the response that it was still under examination. During my last call with customer service on 16.09.2023, they claimed there was physical damage to the microphone. I questioned how this could be possible given the pristine condition of my device. They refused to share any evidence, citing legal restrictions. Frustrated, I declared my intention to seek legal recourse. I refuse to pay for alleged microphone damage on a device less than 3 months old. It has been two weeks without a phone, and I haven't even received a replacement, despite it being under warranty. I want to make it clear that if my issue isn't resolved, I will pursue legal action.
My iPhone 14 Pro Max was dropped, and the screen cracked. The warranty is still valid. I requested that the screen be replaced at an authorized service center for a fee. On Monday, June 10, 2024, I took my device to the Troy Authorized Service Provider. They said they could replace the screen within...
I've had recurring issues with my Apple 12 Pro Max 256GB Pacific Blue model since July 6, 2021, including screen malfunction, SIM card recognition failure, network disruptions, and random shutdowns. In the hopes of finding a solution, I sent the device to the Antalya Markantalya Troy store on June 1...
On Thursday, July 27th, I bought an iPhone 14 Pro Max from Hepsiburada, the official Apple retailer. I took my phone, which had a touchscreen issue, to the Akasya Shopping Mall Apple Center on September 2nd. I informed them that I wanted a replacement. They told me that they couldn't proceed with th...
On 28.11.2022, I brought my iPhone 11 / 128 GB to Troy Service in Kocaeli. I mentioned my complaints before handing over the device. My complaints are: - The phone's battery dies quickly when used or idle. - I don't charge it 3 times a day. - Phone overheats while using or charging. Less than 24 ho...
We purchased a brand-new iPhone 14 Pro from Apple's Bağdat Avenue store on February 16, 2023. Everything seemed fine until about a month ago when we woke up one morning to find that our phone wouldn't charge. We initially took it to the Mall Of Istanbul Gürgençler Apple service center, where they to...
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