My 2nd Generation Airpods with Serial Number: H18HJ3ABLX2Y, still under warranty, have a peculiar issue. When I use the left earphone to listen to music, there's no problem. However, during calls, the other person can't hear me, although I can hear them perfectly. This problem doesn't consistently occur on the right earphone, and it happens occasionally. I took the Airpods to the Marmara Park Troy store, an Apple-authorized dealer. After 3 days, I received an email, but to my surprise, they hadn't even looked at the problematic left earphone. They did acknowledge a sound issue with the right earphone and sent me a close-up photo showing dirt accumulation inside, which they categorized as physical damage. It's strange that this dirt doesn't affect music playback but hinders my voice transmission during calls. What baffles me even more is the cost of replacement. The Airpods, which initially cost 4372 TL at the Apple store, were priced at 2913 TL for the right earphone. It's a warranty mystery. I hope someone reasonably sees this and takes action. Amen.
I purchased Apple AirPods 2nd Generation earphones a year ago. Shortly after receiving it, the microphone part failed; they replaced it under warranty. After a while, the same problem reoccurred, and I was told that it was a user error, not covered by the warranty and that if I wanted, I could have ...
Open Letter to Apple: Where is Customer Satisfaction? Dear Apple Representatives, I purchased my AirPods 2 two years ago, and within this period, they have broken down twice. The first issue was that one of the earbuds stopped producing sound. When I took it to an Apple-authorized service center, th...
I sent my AirPods Pro 2, which are still under warranty, to Apple's authorized service center, with coordination from Apple Turkey, due to issues such as connection drops and the other party not being able to hear my voice during calls (these problems existed almost from the first day of purchase). ...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
I purchased two Apple AirPods 3rd Generation sets, one for myself and one for my son. Both headphones have had sound leakage issues since day one. My son’s AirPods have been sent for warranty service three times, but the problem reoccurs within a day of being returned. Most recently, the service cen...
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