I recently visited the Apple store in İzmir Optimum Gürgençler to address a problem with the sound on my iPhone 12. The representative at the technical service informed me that this was a well-documented issue with the iPhone 12 series and assured me that regardless of my warranty status, the phone would still be eligible for a free screen replacement. But the following day, Gürgençler Apple informed me that I would have to pay 10,899 TL to replace the screen. I feel deceived and unjustly handled by this situation. I'm disappointed with the way the device's known issue is being addressed, and I kindly ask for a resolution to my situation without any extra charges.
Hello, this will be my third visit to the iPhone service center, as the replacement device they provided turned out to have the same issues as my previous one. The device freezes, the buttons don't respond, and despite having sufficient storage, I'm experiencing these problems. Why is there an insta...
I have an iPhone 12 Pro Max, and it recently developed speaker problems. I took it to the Mersin service center to have it repaired under warranty. After three days, I received a message saying that it was not covered by the warranty and that I should pay for a repair. They claimed the phone was dam...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...
I took my Apple Watch Series 10 to the authorised service center in İzmir due to a crackling sound from the speaker, the crown button not working at times, and constant disconnection issues. The watch is only six months old and still has 18 months of warranty left. I handed it over to the service ce...
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