1
Salihcan is completely dissatisfied with the result

APPLE MagSafe Transparent Case Scratched My Device

Salihcan
April 23, 2023 11:01 pm
18

 I opened the box of my APPLE brand 14 PRO MAX model mobile phone, which I purchased from the XCITE store in Kuwait on 05/03/2023, in Istanbul on 10/03/2023 and as soon as I opened it, I registered the EMI information of my device in my name by paying my tax. The model number of my device is A2894. This model number is the model number that the Apple brand has taken under warranty for 1 year for this device in our country. My device has a warranty until March 10, 2024. In order to protect this device against external intervention and possible accidents, I purchased an APPLE BRAND case from the chain store named Media Markt on 11/03/2023, paying a fee of 1.079 TL and attached it to my device. I did not buy a peer brand affordable protection case because I could not trust it. For this reason, I purchased an APPLE brand case, which is the brand of my device. This case was accepted as defective on April 23, 2023 from APPLE Bağdat Caddesi store and replaced one-to-one. Repair Document No: R579619551. While the said APPLE brand case was supposed to protect my device, it damaged my device and scratched the lower right corner of my device in a visibly disturbing way while attaching the case to the device. It caused physical damage to the case of my device. Although I repeatedly explained the situation to the relevant people at the Akasya AVM Apple Store store and Bağdat Caddesi Apple Store store and although they agreed with me, they said that there was nothing they could do about this issue and that I could go to the Consumer Arbitration Committee if I wanted, and they did not help me in any way because this case, which was produced for my device and stated that it would protect my phone, scratched my device. I kindly request your information and guidance on the subject. I have been using my device for about 40 days and while there is a situation that has not been realized by me, my device has both suffered a loss of value and visually disturbs me very much. If I personally want to change the case of the device or the device, it offers a paid repair of 26,999 TL.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Anil is completely dissatisfied with the result

Apple Refused to Replace My Unused AirPods Max with a Visible Defect

Anil
November 26, 2024 12:09 pm
31
Apple Refused to Replace My Unused AirPods Max with a Visible Defect
Apple Refused to Replace My Unused AirPods Max with a Visible Defect

Apple iPhone 14 Pro Max Network And Warranty Problem

Burak
April 14, 2024 10:41 pm
44
Apple iPhone 14 Pro Max Network And Warranty Problem

Apple Türkiye Customer Services Dissatisfaction

Özlem
November 14, 2023 11:56 pm
36
Apple Türkiye Customer Services Dissatisfaction
1
Merve is completely dissatisfied with the result

Apple Global Warranty is Not Real

Merve
October 11, 2023 9:18 pm
29
1
Kadir is completely dissatisfied with the result

Kadir
December 23, 2022 5:10 pm
43
Apple iPhone 14 Broken Camera and Warranty Issue
Report a Similar Issue