I opened the box of my APPLE brand 14 PRO MAX model mobile phone, which I purchased from the XCITE store in Kuwait on 05/03/2023, in Istanbul on 10/03/2023 and as soon as I opened it, I registered the EMI information of my device in my name by paying my tax. The model number of my device is A2894. This model number is the model number that the Apple brand has taken under warranty for 1 year for this device in our country. My device has a warranty until March 10, 2024. In order to protect this device against external intervention and possible accidents, I purchased an APPLE BRAND case from the chain store named Media Markt on 11/03/2023, paying a fee of 1.079 TL and attached it to my device. I did not buy a peer brand affordable protection case because I could not trust it. For this reason, I purchased an APPLE brand case, which is the brand of my device. This case was accepted as defective on April 23, 2023 from APPLE Bağdat Caddesi store and replaced one-to-one. Repair Document No: R579619551. While the said APPLE brand case was supposed to protect my device, it damaged my device and scratched the lower right corner of my device in a visibly disturbing way while attaching the case to the device. It caused physical damage to the case of my device. Although I repeatedly explained the situation to the relevant people at the Akasya AVM Apple Store store and Bağdat Caddesi Apple Store store and although they agreed with me, they said that there was nothing they could do about this issue and that I could go to the Consumer Arbitration Committee if I wanted, and they did not help me in any way because this case, which was produced for my device and stated that it would protect my phone, scratched my device. I kindly request your information and guidance on the subject. I have been using my device for about 40 days and while there is a situation that has not been realized by me, my device has both suffered a loss of value and visually disturbs me very much. If I personally want to change the case of the device or the device, it offers a paid repair of 26,999 TL.
On November 9, 2024, we purchased an AirPods Max for ₺26,999, along with other devices, from Apple’s Kadıköy Bağdat Caddesi store in Turkey. Due to the crowd, the Apple representative M*** advised us not to unbox the products in-store. The items were packed in two bags, and we left. At home, we disc...
Released as new from Canada on 17/04/2023 My iPhone 14 Pro Max had a mains problem on 21/03/2024 even though I paid the tax and registered it. I tried all methods including new physical sim and e-sim. When I couldn't find a solution, I took the device to the Zorlu Center Apple store. They said they ...
On 11/11/2023, I purchased an iPhone 14 from a reputable online store. The cargo arrived on November 14, 2023. There was no damage to the box during shipping. I received the shipment. I started by opening the box. The back had scratches, which were clearly a manufacturer issue. I contacted Apple's C...
I need to share my frustrating experience with Apple. I purchased an iPhone 14 Pro Max from Georgia, and it malfunctioned just two months after I bought it. I sent it to the Trabzon KVK service center. Prior to purchasing the phone, I researched and found out that the model number A2894 has a global...
I bought an iPhone 14 Plus from the German retailer Media Markt and after getting to Turkey and opening up the box, I realized that there was a nasty crack on one of the cameras. Grumbling to myself, I called Apple Support after registering the IMEI and spent nearly an hour waiting for them to sort ...
Comments