On November 9, 2024, we purchased an AirPods Max for ₺26,999, along with other devices, from Apple’s Kadıköy Bağdat Caddesi store in Turkey. Due to the crowd, the Apple representative M*** advised us not to unbox the products in-store. The items were packed in two bags, and we left. At home, we discovered a visible defect, specifically a scratch or dent, on the AirPods Max, which remained untouched and unused. We returned to the store within the 14-day return period, where M*** directed us to H***, who examined the issue and consulted the technical team. H*** later claimed the defect was cosmetic and did not qualify for a replacement or refund because the device was functional, even though we only requested an exchange, not a refund. We escalated the matter to Ö***, the technical lead, explaining that the product was unused, with zero charge cycles. He took the device for further inspection and, after 45 minutes, stated that no replacement could be made unless we paid ₺22,499 plus VAT, which is nearly the cost of a new unit. They refused to provide their last names, and no store manager was available despite the store being within operating hours. We will pursue legal action.
I opened the box of my APPLE brand 14 PRO MAX model mobile phone, which I purchased from the XCITE store in Kuwait on 05/03/2023, in Istanbul on 10/03/2023 and as soon as I opened it, I registered the EMI information of my device in my name by paying my tax. The model number of my device is A2894. ...
On 11/11/2023, I purchased an iPhone 14 from a reputable online store. The cargo arrived on November 14, 2023. There was no damage to the box during shipping. I received the shipment. I started by opening the box. The back had scratches, which were clearly a manufacturer issue. I contacted Apple's C...
We purchased a brand-new iPhone 14 Pro from Apple's Bağdat Avenue store on February 16, 2023. Everything seemed fine until about a month ago when we woke up one morning to find that our phone wouldn't charge. We initially took it to the Mall Of Istanbul Gürgençler Apple service center, where they to...
My AirPods 4 have not been charging at all for the past two months. I purchased the product from Media Markt in Kahramanmaraş and sent it to the authorized service center, where a service request was created under record number 102682069877. However, the device was returned to me marked as “repaired...
I purchased an iPhone 14 Pro Max 128 GB from the Teknosa store at Kırıkkale Podium Mall. Upon using the device, I immediately noticed that the Volume Down key was positioned too close to the inside and lacked the usual clicking sound. I promptly visited the store, where the issue was acknowledged, a...
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