We purchased a brand-new iPhone 14 Pro from Apple's Bağdat Avenue store on February 16, 2023. Everything seemed fine until about a month ago when we woke up one morning to find that our phone wouldn't charge. We initially took it to the Mall Of Istanbul Gürgençler Apple service center, where they told us there was unauthorized activity on the device and promptly returned it. Following that, we went to the KVK Bakrköy Apple service center, where we were given the same verdict—unauthorized activity, resulting in the device being returned. However, we purchased this phone brand new and never had it repaired or tampered with in any way. It's possible that there was a manufacturing problem, but despite our best efforts, Apple remained unconvinced. We decided to file a complaint with the Consumer Arbitration Board, and they estimated that the process would take at least 3 to 6 months. Meanwhile, we were forced to have the device repaired elsewhere. The repair shop even pointed out a blemish on the protective cover, which is most likely what caused Apple to refuse service. The frustration of dealing with Apple's refusal to acknowledge a manufacturing defect is what we want to convey here. We tried for over a month to resolve this, but Apple refused to help, leaving us with a device that was still under warranty and had to be repaired elsewhere. I'm looking for a resolution to this problem as well as reimbursement for any costs incurred as a result of Apple's lack of support.
On August 22, 2023, I purchased an Apple iPhone 14 Pro Max 128 GB from Teknosa. It began acting strangely after about 27 days, turning on and off on its own and losing network connectivity. I took it to an authorized Apple service center, where the problems were documented. I gave Teknosa the report...
My iPhone 14 Pro black color mobile phone, which I received and started using on 18.01.2023, has 5 different paint faults (whatever it is called) on the sides and back of the screen, which I noticed about 4-5 days ago. As soon as I noticed this situation, I made an appointment at the Apple Store Bağ...
I need to share my frustrating experience with Apple. I purchased an iPhone 14 Pro Max from Georgia, and it malfunctioned just two months after I bought it. I sent it to the Trabzon KVK service center. Prior to purchasing the phone, I researched and found out that the model number A2894 has a global...
On 11/11/2023, I purchased an iPhone 14 from a reputable online store. The cargo arrived on November 14, 2023. There was no damage to the box during shipping. I received the shipment. I started by opening the box. The back had scratches, which were clearly a manufacturer issue. I contacted Apple's C...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
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