On 11/11/2023, I purchased an iPhone 14 from a reputable online store. The cargo arrived on November 14, 2023. There was no damage to the box during shipping. I received the shipment. I started by opening the box. The back had scratches, which were clearly a manufacturer issue. I contacted Apple's Customer Support. Although the device is covered by Apple Turkey's warranty, they said they couldn't help us because we didn't buy it from apple.com. When we tried again, they advised us to contact the site from which we had purchased. It is a phone with a high retail price in our country. I believe that brand customer service should not be so irresponsible. We were dissatisfied with their customer service and the absence of a resolution. Furthermore, Apple is responsible for this scenario, not the marketplace from which we purchased. I'm tired of dealing with Apple Turkey. I will now tell my friends to get Apple goods and videotape them when they are turned on. Because Apple Turkey let me down.
We purchased a brand-new iPhone 14 Pro from Apple's Bağdat Avenue store on February 16, 2023. Everything seemed fine until about a month ago when we woke up one morning to find that our phone wouldn't charge. We initially took it to the Mall Of Istanbul Gürgençler Apple service center, where they to...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I ordered an iPhone 11 64 GB on March 27, 2023, using order number 20235138836 at https://www.turkcell.com.tr/pasaj. The item was given to me on March 31 in the afternoon. When I took the phone out of the box and checked it, I saw that it was broken. I called Turkcell Pasaj's customer service to ask...
My iPhone 14 Pro Max was dropped, and the screen cracked. The warranty is still valid. I requested that the screen be replaced at an authorized service center for a fee. On Monday, June 10, 2024, I took my device to the Troy Authorized Service Provider. They said they could replace the screen within...
I opened the box of my APPLE brand 14 PRO MAX model mobile phone, which I purchased from the XCITE store in Kuwait on 05/03/2023, in Istanbul on 10/03/2023 and as soon as I opened it, I registered the EMI information of my device in my name by paying my tax. The model number of my device is A2894. ...
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