I had two overseas orders. One of the sellers refunded me in full, but the other item was purchased from Amazon. The return was completed, but the import fee deposit has still not been refunded. Despite calling for days, they have been told that the refund will not be processed. During the return process, customer service stated that they could process your return minus the shipping fee, but now the refund has not been processed. The reason for the return of the product is a defect, it is not a return caused by me and the main fee has been refunded, but the import fee is still not refunded. What I can't understand is why I have to pay the import fee for a product that I don't use and I don't have. They won't give me an exchange and they won't give me a refund. Every time I call, I am directed to the finance team but there is no return. I would like to be informed about this issue.
Last month, I purchased a large number of products from Amazon and initiated return requests for two of them. Both items were picked up from our doorstep by the same shipping company and had the same tracking number. I decided to check the return status after a week or two. When I went to the websit...
Amazon has not refunded my money for a month. I have called them several times, and each time they assure me that they will do it. They have been keeping me waiting by saying it will happen today, it will happen tomorrow. I'm talking about a product worth 90,000 ₺ here. My credit card installment ha...
I ordered a product from Amazon but decided to return it without even opening the package due to negative reviews I read while it was in transit. It has been a month, and my refund still hasn't been processed. Every time I contact customer service, they assure me that they are working on it, but the...
I had a disappointing experience with a product I purchased on Amazon. The seller claimed they sent the wrong item and retrieved it from the shipment, much to my disappointment. I reluctantly visited the courier to verify the situation, and unfortunately, it turned out the seller had indeed sent the...
Amazon has been delaying my refund for a month, despite numerous assertions that it has been handled. Each time I receive a notice stating that a refund has been issued, the finance staff rejects it, trapping me in a never-ending loop. This problem arises from a faulty product that I've been working...
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