Last month, I purchased a large number of products from Amazon and initiated return requests for two of them. Both items were picked up from our doorstep by the same shipping company and had the same tracking number. I decided to check the return status after a week or two. When I went to the website, I discovered that one of the products had been returned successfully, but the other was still listed as pending, with no refund processed. The return deadline was September 11th, and we had given the package to the courier as instructed. However, neither the package nor the refund was delivered to my card. It's frustrating because we did our part, so who is to blame for the lack of follow-through? I contacted Amazon customer service today, hoping for a resolution to this problem. This situation is very disappointing and calls into question the process's dependability.
On August 30th, I ordered 11 goods from Amazon, and they were delivered by two different courier firms. The MNG Cargo crew advised me that the item had been damaged and that I would be unable to receive it. I then reported the incident to Amazon customer service. The customer service representative ...
The tracking prompt for my Amazon order indicates that it was successfully delivered. When I called the customer service number and explained the situation to the representative, I was told that they needed some time to investigate the matter further. This is, of course, understandable. I concurred;...
I have returned the product which I purchased on March 18, 2025, via Amazon, by completing all necessary steps as required. The tracking number clearly shows that the item was received by the seller several days ago. Although the product has been delivered to the seller/company and the return proces...
I purchased something from Amazon about a month and a half ago. We didn't like the product's quality, and it was missing a component. We returned it within the return time and it was accepted. However, our return has been delayed for over a month and a half. When I spoke with customer service agents...
I got the wrong size of a product I ordered from Amazon. I started the process for returning the item and sent it back, but the refund hasn't been made yet. The package was sent to me instead of being marked as a return, according to the tracking information. I couldn't find anyone to talk to becaus...
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