CarTrawler Refuses $229 Refund After Credit Card Issue Prevents Rental Pickup

I rented a car in Izmir for July 25–28 through CarTrawler via a Pegasus Airlines referral. Due to an issue with my credit card during pickup, the rental company canceled the reservation, and the vehicle was never handed over to me. Despite this, the rental fee had already been charged to my card in advance.

Even though I never drove the car or received the service, CarTrawler stated in an email that the situation was classified as a voluntary cancellation, meaning no refund would be issued. Although this was not a cancellation, but rather a service that never occurred, my payment of approximately $229 has still not been refunded.

I am requesting a full refund of the entire amount charged for this unfulfilled rental and a swift resolution to address my financial loss.