Flynas Delayed My Baggage for Three Days and Returned It Damaged

Hello,

I would like to bring a baggage issue to your attention regarding my Riyadh–Hatay flight with a connection in Dammam on Flynas.

After my flight, I could not find my suitcase in the baggage claim area, and my luggage did not arrive that day. When I reported the issue to the staff, I was simply told to contact you directly. Unfortunately, I did not receive enough assistance or guidance at the time regarding how to track and resolve the issue. I was not able to receive my suitcase until three days later, and during that time, I experienced difficulties because I did not have my personal belongings with me.

When my suitcase was finally delivered, I noticed that the wheel area on the bottom corner was broken and that the zipper was also damaged. Before the flight, my suitcase had no cracks, breaks, or zipper problems, and I handed it over to Flynas staff in completely good condition. Therefore, I believe the damage occurred while the baggage was in your care.

I do not want to damage the Flynas brand's reputation. On the contrary, I would like this experience to serve as feedback that can help improve your processes. I kindly ask you to investigate the inconvenience I experienced due to both the delayed delivery and the damage to my luggage. I also request assistance with repairing my damaged suitcase or covering its cost, as well as a review of your baggage-handling and passenger-information procedures to help prevent similar incidents in the future.

I would appreciate a phone call regarding this matter. My contact number is: 0 (5xx) xxx xx xx.

Thank you in advance for your attention and understanding.