I Face Ongoing TCL MT46X Reset Issues Despite Multiple Support Requests

I purchased a TCL MT46X Kids Smartwatch from A101’s online store in August 2024. Approximately three weeks ago, after installing a software update, the watch began continuously restarting on its own. It repeatedly shuts down and powers back on without warning. When I remove the SIM card, the problem disappears. However, I have tested the device with both my own SIM card and different SIM cards, and the same issue continues to occur.

After experiencing this problem, I contacted TCL (Alcatel) Customer Service. I had to wait approximately 15 minutes just to reach a representative. The agent provided a shipping code, and I sent the watch to KVK Authorized Service Center at no cost. After about four weeks, the product was returned to me without any repair or corrective action being performed, and I was forced to continue using the device with the exact same defect. Reaching KVK is nearly impossible, and I have been unable to contact them by phone.

I then contacted TCL Customer Service again, waited another 15 minutes, and was told the same thing. When I asked about my consumer rights and available options, I was informed that I had no alternative remedy other than sending the device back to KVK once again. I was told that a complaint record had been created and that I should resubmit the watch for service. As a customer, I feel completely abandoned throughout this process, and no concrete action has been taken to resolve the issue.

I am requesting that this smartwatch, which became defective immediately after a software update, be replaced with a fully functional and reliable children's smartwatch offering equivalent features. The product was purchased under invoice number A302024003169539 and order number 3124081223465499. I expect A101, TCL, and KVK to fulfill their responsibilities and resolve my complaint as quickly as possible.