I purchased the Alcatel MT40 kid's smartwatch for my son, but it has a serious issue—it randomly dials 112 (emergency services) on its own. Even after I turned off the watch, it powered itself back on and dialed 112 again. One night, around 4 a.m., I was startled awake by a call from the watch, only to find it making emergency calls on its own. This has happened multiple times, filling the watch with numerous SOS calls. The device refuses to stay off, and even after removing the SIM card, it somehow continues attempting to dial 112. This situation is incredibly stressful and disruptive, especially for a children's product. I need immediate support from Alcatel to address this issue and ensure my son’s safety with a reliable product.
The power button on my child's Alcatel MT40X Movetime Family Watch 4G broke, so we couldn’t turn it on. Without our knowledge, the watch started sending countless SOS calls to the listed contacts, sending five SOS calls per second to a single number. Thousands of SOS calls and SMS messages were sent...
I just bought the MT40X type smartwatch, but it won't pair with my phone the way it should. Now that school is back in session, I can't keep track of time or stay in touch with my child. While the watch shows the message "Device is connected, please scan the QR code shared by the owner," the process...
I purchased an Alcatel Mt40x Move Time smart kid's watch about a month and a half ago. It was supposed to be used when my child's school reopened, but it broke down before we could even use it. The battery died, the phone shut down, and it won't turn back on. Furthermore, when I plugged it in to cha...
I’ve been trying to reset my Alcatel Move Time watch by contacting customer service, but despite waiting on the phone for over 30 minutes, no one answers. Initially, the estimated wait time was stated as 2 minutes, which quickly increased to 5 minutes, and yet after more than 10 minutes on hold, I s...
I purchased a TCL MT40 children's watch from Hepsiburada on November 11, 2021, at 19:44. Just two days after the last updates, the watch stopped turning on and refused to charge. Previously, when calling the watch, it would ring once and then immediately switch off to busy, among a few other issues....
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