I own an Alcatel 2020 button phone, and the buttons have started to malfunction, making it difficult to use. I reached out to customer service, but no one answers the phone. When I contacted Bilkom Bilişim for assistance, I was told they couldn’t reach the support number either and there was nothing they could do.
This has been an incredibly frustrating and disappointing experience. A product issue like this should not be compounded by a lack of customer support. I expect immediate attention to resolve this problem, either by repairing or replacing the device. Alcatel must improve both product quality and customer service to meet basic consumer expectations.
On November 15, 2023, I took my malfunctioning TV for panel issues to the service center. After 3 weeks, it was returned with a refund-exchange report, yet no actual repairs had been made. Vatan Bilgisayar Buca, where I bought the product just 20 days ago, insists they can only issue a refund. TCL-B...
Despite a court ruling, my Arçelik dishwasher has neither been repaired nor replaced. The buttons on the machine either do not respond at all or respond with a delay. I have contacted customer service multiple times, but each time I was either redirected or left without a solution. The service team ...
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
I am very frustrated with Alcatel over the unresolved repair of my tablet. It has been well past the legal timeframe, yet there’s still no solution. Each time I reach out, I am told they’re “waiting on a part,” but no one ever follows up to keep me informed. Not only am I left without a functioning ...
I’ve been trying to reset my Alcatel Move Time watch by contacting customer service, but despite waiting on the phone for over 30 minutes, no one answers. Initially, the estimated wait time was stated as 2 minutes, which quickly increased to 5 minutes, and yet after more than 10 minutes on hold, I s...
Comments