I am very frustrated with Alcatel over the unresolved repair of my tablet. It has been well past the legal timeframe, yet there’s still no solution. Each time I reach out, I am told they’re “waiting on a part,” but no one ever follows up to keep me informed. Not only am I left without a functioning device, but I also receive rude responses from customer service representatives, who even scolded me during my last call. I have now filed a complaint with the Consumer Arbitration Committee due to this unprofessional treatment and ongoing lack of resolution. I expect Alcatel to address this matter urgently and provide the proper support for their customers.
Because it was broken, I sent my Realme Gt Master Edition to the Adana KVK technical service to be fixed. It was told to me that the product would be fixed for free and that the needed part was on its way. The part still hasn't arrived 30 days after the device was sent on October 18, 2023. Because o...
I own an Alcatel 2020 button phone, and the buttons have started to malfunction, making it difficult to use. I reached out to customer service, but no one answers the phone. When I contacted Bilkom Bilişim for assistance, I was told they couldn’t reach the support number either and there was nothing...
Karaca, it seems like you're not upholding your 10-year warranty promise... It appears that you do not provide any alternatives or comparable products, which gives the impression of making light of the situation. When I asked to return the defective device, you gave a ridiculous response, saying it'...
Despite a court ruling, my Arçelik dishwasher has neither been repaired nor replaced. The buttons on the machine either do not respond at all or respond with a delay. I have contacted customer service multiple times, but each time I was either redirected or left without a solution. The service team ...
I bought a Grundig 75 GHU 9000 series TV, and after running into some problems, I sent it back based on the Consumer Arbitration Board's decision. I'm still having issues with the device, and even though I've tried reaching out about getting a replacement, I've been facing delays for more than a wee...
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