I booked an Airbnb property for my honeymoon, but due to unexpected circumstances, I had to cancel. That’s when the real problem began—getting my refund. I contacted Airbnb customer service, but they refused to process the refund. When I reached out to the host, they told me it had nothing to do with them and that I needed to speak to Airbnb directly. However, Airbnb insists the refund must come from the host.
This endless back-and-forth has left me completely stuck, with neither side taking responsibility. I can’t even find a proper Airbnb representative in Turkey to explain my situation to. As a customer, I should not have to chase both parties to get back the money for a booking I canceled in good faith.
I demand that Airbnb immediately process my refund and stop passing customers between the host and the platform without providing a clear resolution.
My reservation was canceled on Airbnb because the host didn’t respond, yet the payment was still withdrawn from my account. As you can see on the receipt, the charge was made by Airbnb, not the host. Since then, I’ve been in contact with customer service for over 15 days, and the issue still hasn’t ...
I booked a property on Airbnb and made two separate payments of ₺23,000, totaling ₺46,000. However, I canceled the reservation immediately after booking, expecting that the payment would be reversed instantly or within a very short time. To my shock, Airbnb notified me that it would take up to 15 b...
I had an Airbnb reservation in Izmir from August 11–16, 2025, which I had to cancel. During the cancellation process, I mistakenly selected “Booking Credit” as the refund method instead of a direct bank transfer. Afterward, I immediately contacted both the host and Airbnb customer service. The host ...
I booked two stays in Antalya via Airbnb for June 7–8, 2025 using reservation codes HM9PXKRAP5 and HMXFPKP22K, and I paid the full amount in advance. Unfortunately, my flight was canceled, so I couldn’t travel. I immediately informed Airbnb of the situation and requested a refund. However, I’ve been...
On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund w...
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