Airbnb denied my refund after a host canceled my trip, how can I reopen the case?

A refund denial by Airbnb after a host cancels can happen due to:
– the refund being processed to Airbnb credits instead of your card;
– the cancellation being marked as outside Airbnb’s control;
– delays or miscommunication in their support process.

What to do:
Go to your Airbnb “Trips” section, find the canceled booking, and click “Get Help.” Choose the option to appeal the refund decision.

Contact Airbnb Support via chat. Be clear that the host canceled and you were left without accommodation — this violates Airbnb’s policy and you’re eligible for a full refund.

Attach screenshots of the cancellation notice and payment.

❗If you're stuck or feel Airbnb treated you unfairly, 👉file a complaint on Xolvie👈 to make your voice heard and push for resolution.