On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund was processed to my account during that time.
On July 19, I contacted Airbnb live support. I was told that the refund process had been initiated and I would receive the money within 24 hours. Today is July 22, and there is still no refund in my account. When I reached out to support again, they gave me conflicting information, this time claiming the refund had already been sent and that I should speak to my bank.
I called my bank immediately, and they confirmed there was no pending or completed refund and that the issue was on Airbnb’s end.
It’s incredibly disappointing that a global platform like Airbnb is unable to handle something as basic as a standard refund. Being given inconsistent information and made to wait unnecessarily only deepens my frustration.
I am requesting the immediate return of the full ₺20,757 I paid and a clear, transparent resolution of this issue without further delay.
On 17 August, I canceled my Airbnb reservation with the code HMH3X8HQ8B. According to Airbnb’s policy, my refund of ₺4,677.65 should have been processed within 15 business days. However, despite this time passing, the money has still not been credited to my account. When I contacted Airbnb customer...
On July 12, 2024, I inquired about the availability of a rental property through Airbnb, and simultaneously, ₺18,242.83 was withdrawn from my bank account. The host didn’t respond within 24 hours, so the reservation was canceled, but I never received a refund. I contacted Airbnb on July 13, and they...
On July 12, 2024, I inquired about the availability of a rental property through Airbnb, and simultaneously, ₺18,242.83 was withdrawn from my bank account. The host didn’t respond within 24 hours, so the reservation was canceled, but I never received a refund. I contacted Airbnb on July 13, and they...
On August 27, 2025, I canceled my Airbnb reservation in Kaş, Antalya (Reservation Code: HMPX98P2NY) on the same day I booked it, as the cancellation policy clearly stated I was entitled to a full refund. The total amount I paid was ₺3,859.06, and I am still waiting for the refund to be credited back...
On July 23, 2025, I canceled my Airbnb reservation in Bakırköy, Istanbul (code: HMSXE58DXM). The booking was fully paid in advance with my Garanti Bank card for a total of ₺5,964. Since my cancellation met Airbnb’s standard refund policy, I was assured there would be no issues and that the payment w...
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