I booked two stays in Antalya via Airbnb for June 7–8, 2025 using reservation codes HM9PXKRAP5 and HMXFPKP22K, and I paid the full amount in advance. Unfortunately, my flight was canceled, so I couldn’t travel. I immediately informed Airbnb of the situation and requested a refund. However, I’ve been met with nothing but automated responses and no real resolution.
Airbnb claims that the refund decision is entirely up to the host, but they take no responsibility themselves and fail to mediate or support the guest. I’ve reached out multiple times, but instead of human help, I only receive generic template replies that don’t address the core issue. I never received a proper explanation, and my money was simply taken without delivering any service.
This is a clear violation of consumer rights. I paid for a service that was never provided, and Airbnb's refund process is confusing, one-sided, and misleading. I demand a full refund and a serious review of this flawed refund policy. If Airbnb cannot protect its users and handle situations fairly, how can anyone trust this platform again? I urge Airbnb to resolve this matter immediately.
On August 27, 2025, I canceled my Airbnb reservation in Kaş, Antalya (Reservation Code: HMPX98P2NY) on the same day I booked it, as the cancellation policy clearly stated I was entitled to a full refund. The total amount I paid was ₺3,859.06, and I am still waiting for the refund to be credited back...
On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund w...
On September 7, 2025, I booked a one-day apartment in Kaş, Antalya through Airbnb. The host initially approved the reservation but later told me that they had not actually confirmed it and refused to allow us to stay. Even though I pointed out that the payment had already been deducted, the host ass...
On 17 August, I canceled my Airbnb reservation with the code HMH3X8HQ8B. According to Airbnb’s policy, my refund of ₺4,677.65 should have been processed within 15 business days. However, despite this time passing, the money has still not been credited to my account. When I contacted Airbnb customer...
On October 5, 2025, I canceled my Airbnb reservation for a home in Istanbul, 10 days before the check-in date. My confirmation code is HMMXZQCJ2E. After canceling, I received a notification from Airbnb stating that the refund had been sent to my bank and would be reflected in my account within 5 day...
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