While traveling from Budva (Montenegro) to Sarajevo, I looked for a one-night stay near Pljevlja center to rest before my flight the next day. I booked a home listed on Airbnb as being just 3 km from Pljevlja city center. However, after the reservation was confirmed, I realized the house was actually located 4 km from the center of Palež, which is over 40 km off my intended route.
Given the tight schedule and my need to catch a flight, I canceled the reservation immediately to avoid delays. I contacted the host, explained the situation, and they agreed to issue a full refund. Despite this, Airbnb has not refunded me, and now they’re not replying to my messages through the platform.
The listing was clearly misleading in terms of its location, and I acted quickly based on inaccurate information. The host approved the refund—yet Airbnb continues to withhold my money and provides no response.
I’m requesting that Airbnb immediately honor the refund agreement approved by the host and correct the listing’s location information to avoid misleading future guests. Please process the refund without further delay and address the platform’s failure to respond to valid claims.
I was looking for a place to stay for one night in Pljevlja, Montenegro, on my way back from Budva to Sarajevo. I rented a house that said it was 3 km from the center. It turned out to be 4 km from Palez, not Plevlja. It was 40 km from my route, which is even further. I had a flight in a day. I didn...
I made a reservation through Airbnb while on the road and arrived at the property within two hours of booking. The listing’s photos and the details provided by the host were completely misleading. When we arrived, the actual condition and location of the property were nothing like what was shown onl...
I booked an apartment in Sarajevo through Airbnb for June 3–5. During the payment process, I registered my card twice. I entered the code sent to me both times, but the reservation still didn’t go through. Thinking something had gone wrong, I added a second card and finally completed the payment. H...
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