I did all the procedures in the application, talked with the hosts, made a reservation, made a reservation, paid for the reservation, then identity verification was requested and my account was closed because I am under the age of 18, and even though it has been 1 day since I paid my money, it still has not been made. Since the company did the identity verification process after receiving the money, I am now aggrieved waiting for the refund. The explanation given to me is uploaded in the photo, they are so good at protecting their right but when it's users right that should be protected, I see no proper action.
I recently turned 18 and provided Airbnb with my ID photo to verify my account. However, even after filing an appeal, my account remains closed, and I have not received any updates on the situation. I find this extremely frustrating as I’m unable to use the platform despite following all necessary s...
When I first created my Airbnb account, I was under 18 years old, so my account was closed due to age restrictions. Now that I am of legal age, I verified my identity with my official ID, expecting to have full access restored. According to Airbnb's guidelines, the appeal process should take up to 7...
When I tried to create a reservation on Airbnb, my account was suddenly deleted. I created a new account to make a reservation, but later I had to cancel it. After canceling my reservation, Airbnb informed me that my account would be closed without issuing a refund. They requested all my identificat...
I booked a room on Airbnb and completed the payment successfully. However, right after paying, I was asked to complete mandatory ID verification. Unfortunately, I didn’t have my ID with me at that moment and couldn’t access it before the deadline. As a result, my reservation was automatically cancel...
I booked a reservation through Airbnb on November 27, but I canceled it due to unforeseen circumstances. The cancellation policy offered a full refund, and the refund process was initiated on the same day. I was informed it would take up to 15 business days to complete. However, today is December 1...
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