I regularly use Agoda for hotel reservations, but finding help when issues arise has been nearly impossible, especially with no Turkish-speaking representatives available. My recent experience was particularly disappointing. I booked a hotel room that, upon arrival, was far dirtier than depicted on the website, making it uninhabitable. I decided not to stay and was advised by the hotel owner that Agoda could process the refund. They even provided a document stating I was unable to stay due to the hotel's poor condition.
That same day, I booked a different hotel through Agoda and paid a new fee to ensure a place to stay. However, despite emailing Agoda’s customer service repeatedly with the document and all details, I only receive automated responses promising a reply within 48 hours—which never arrives. I’m left with neither a stay nor a refund. I urgently request that Agoda resolve this issue and refund my payment.
I booked a hotel room through Agoda.com, and the payment was successfully charged to my credit card. However, upon arrival, the hotel staff informed me that there were no available rooms. To make matters worse, they stated that they couldn’t issue a refund and advised me to resolve the issue with Ag...
I booked a hotel through Agoda, but the special conditions for the room were written only in English, which I didn’t notice. As a result, I couldn’t meet the hotel’s requirements, and they requested a refund on my behalf. However, since the non-refundable option was selected, I lost my money over an...
I canceled a reservation I made through Agoda and was informed by their virtual assistant that the refund had been processed and would appear in my ac...
I made two separate reservations on Agoda for the same hotel, but when I arrived, the hotel could only find one booking in their system. They checked ...
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