In August, I made a hotel reservation for ₺14,002. Although there is a 10% discount for new users, it was not applied. Additionally, I noticed that a higher amount was charged to my credit card despite the discount not being applied. Furthermore, during the booking process, I received a last room warning that rushed the transaction. However, at the time of writing this complaint, lower-priced rooms were still available.
I have attached visuals of the amounts on the receipt sent by Agoda and the amounts I approved. Upon checking my credit card transactions, I saw that the amount charged was higher. I spoke with my bank, and they confirmed that the charge was made by Agoda and that it was not related to them.
I request a refund for the excess amount charged and the 10% discount that was not applied.
I made a reservation on Agoda where the listed nightly price was ₺2,192, but I was charged ₺2,813—30% more than the advertised rate. Despite this clear overcharge, there’s no accessible customer service to address the issue. The app lacks a proper section to file complaints, offering only pre-select...
On April 17, I booked a hotel through Agoda.com under reservation number 1603008199. The total amount shown at checkout was ₺1,764.19, which I confirmed and agreed to. However, after completing the booking, I was surprised to see that ₺1,821.12 was charged to my credit card—more than the confirmed p...
On October 14, 2025, I made a reservation through Agoda for the Premier Inn Dubai Barsha Heights hotel under reservation number 1658974013. During payment, ₺21,130.79 was charged to my credit card, but the receipt from the hotel shows the actual price as ₺20,419.78. No explanation has been provided ...
I made three hotel reservations through Agoda with the following booking numbers: 1641246711, 1641356854, and 1639569650 for stays in Çeşme and Bodrum. However, I was overcharged by a total of ₺1,403 beyond the confirmed booking prices. Instead of the expected amount, my credit card was billed ₺46,5...
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