Deniz is very satisfied with the result
Resolved
Agoda Took ₺2,285 for a Hotel That Refused My Stay—Still No Refund Given
Deniz
May 06, 2025 4:23 pm
12"Thank you for resolving the issue quickly."
ID:29480059
Agoda Hotel Unavailable Upon Arrival in Çeşme
Musa
July 08, 2024 6:49 pm
23
On June 17, 2024, I booked a hotel in Çeşme through the Agoda app, using reservation number 443455275, and paid with my credit card. However, upon arrival at the hotel, I was informed that there was no such reservation, the hotel had changed ownership and name, and there were no available rooms. Our issue was resolved by being accommodated at another hotel they owned.
Despite this, I couldn't reach Agoda for assistance. It seems impossible to contact Agoda from Turkey, as they can only be reached through international numbers. They don't even have an email address for complaints. I paid Agoda for a hotel I didn't stay in, and I have no contact person from Agoda to resolve this issue.
July 08, 2024 7:36 pm (46 minutes after complaint)
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. For the security of your Agoda account, we have sent an email to the email address on record. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email.
Musa
July 08, 2024 9:14 pm
Hello Agoda representative, I am telling you that I made a reservation and paid for a hotel that does not exist. Such a hotel is not available, and its name has changed. Therefore, when I arrived at the hotel, they told me that they had no vacant rooms, and I could not stay at the hotel. However, you sent me an email containing a satisfaction survey. But I couldn't find any way to address my grievance. Because I want my money to be refunded.
July 08, 2024 9:18 pm
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. Your experience is important to us. If there is any other issue you need help with, please send your query along with your Agoda reservation number and include your support request number (29315895) in the subject line. Thank you for your understanding, and we look forward to your email.
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