Pathetic Response By Agoda And Zero Customer Service

During my stay booked via Agoda at Sunshine Resort Banff for 11–13 July 2026, I was charged an additional 46.2 CAD by the hotel at checkout on 13 July 2026, which was never disclosed during the booking process. My booking confirmation from Agoda clearly indicated that everything was already paid, and there was no information about any extra amount to be collected at the property. I noticed and questioned this extra charge directly at the hotel, but it was still taken from me. I then contacted Agoda customer service about this issue, and they only informed me that they would check with the hotel and get back to me, without providing a clear solution so far. I request that the unjustified and uninformed extra charge of 46.2 CAD be reimbursed to me, as it contradicts the information shown in my Agoda booking confirmation.