Agoda Refuses Best Price Guarantee Refund After Hotel Site Offers Cheaper Rate

Hasan
Agoda

I booked a standard room at Kaila Krizantem Hotel through Agoda for 2 adults and 2 children for August 29 to September 3. I paid a total of $1,134 for this booking (Reservation #1762165179).

Later, I discovered that the hotel's official website listed the exact same room type, dates, and guest count for $963. I also noticed that with a new member discount, the price dropped even further to $866. I have a screenshot and link from the hotel’s site showing the lower rate for my exact itinerary.

Under Agoda’s "Best Price Guarantee," I am requesting a refund for the price difference. Despite multiple attempts through their app and website, I only receive automated bot responses. I cannot connect with a live customer support representative or find a valid email address, and this complete lack of support has made the situation far more frustrating.

I demand that Agoda honor its Best Price Guarantee commitment, refund the price difference, and have a human customer service representative contact me directly.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

How can I get effective customer service from Agoda?

2 Followers
2 Comment150 Complaint

Similar Complaints

Agoda Overcharged My Booking by 30% Without Support for Refund

Tolga
Agoda
90

I made a reservation on Agoda where the listed nightly price was ₺2,192, but I was charged ₺2,813—30% more than the adve...

I Face an Agoda Refund Problem After a Hotel Approved My Cancellation

Adeviye
Agoda
89

I made reservation number 1736754885 through Agoda for a vacation with my wife at Sole’n Blu Hotel in Kaş, Antalya, for ...

Agoda Refund Still Missing Days After Approved Hotel Cancellation

Süreyya
Agoda
51

I made a reservation through Agoda for Lazy Days hotel Thailand for the dates December 12–19, 2025. I paid $596.09 USD f...