In 2023, I rented a vehicle through the Zip Car app in Çekmeköy, Istanbul. While driving on a bridge, I was involved in ...an accident during heavy traffic. Because traffic was completely backed up, it was not possible to stop safely. We immediately contacted customer service, and they instructed us to
I would like to request that Zip Car resume its car rental service in Istanbul. Before the service ended, I rented vehic...les about once a week, mainly for weekend trips or to pick up visiting friends and family. I was always very satisfied with the affordable pricing, clean vehicles, and the convenie
Last week, I tried to rent a vehicle for one month from Budget, a brand operated by Otokoç. After completing all of the ...rental requirements, I was informed at the last minute that I had been placed on a blacklist. No one could clearly explain why. After contacting several departments, including the
In November 2023, I rented a vehicle from Zip Car, a company operated by the Otokoç Group, for four hours. At the end of... the rental, I returned the vehicle to the exact location where I picked it up. The car was in the same condition as when I received it, with no accident or damage whatsoever. I to
Zip Car is demanding payment for damage that I am not responsible for in connection with my vehicle rentals on December ...29, 2022, and February 16, 2023. The company waited nearly a year after both rentals before contacting me about these alleged damages. I was not involved in any accident or incide
After my vehicle was involved in an accident, Ray Sigorta provided me with a replacement vehicle through its rental part...ner, Zip Rent A Car. I was given a Hyundai i20 in Ayvalık. As soon as I began using the vehicle, I discovered that the interior was filled with a strong cigarette odor. I was trav
Zip Car discontinued its operations in April, yet it continues to charge me installment payments for a service it no lon...ger provides. Since my membership was based on an annual agreement, I believe I should have received a prorated refund as soon as the service ended. What is even more frustrating
I have not rented a vehicle from Zip Car in nearly two years. Today, while reviewing my Yapı Kredi bank account, I notic...ed that I had been charged for two traffic fines issued under someone else's name. I checked the official government records through e-Devlet, and there are no traffic fines assoc
On 09.06.2023, the Renegade vehicle I rented from zipcar for 1 day on 09.06.2023 had a flat tire while driving on a stra...ight road, I called the company immediately and after they took the vehicle by tow truck, I asked customer service if there was a problem (they have a record of my conversation). 6
On 04.05.2023, I rented a Zip Car with plate number 34DM***82 for 30.8km. The way to go is the E5 highway. With this mil...eage, I saw that the vehicle had a flat tire when the vehicle light came on, and I immediately called customer service and informed them. One tire of the vehicle was flat. After 6
Zipcar is a car-sharing company that allows members to reserve vehicles by the hour or day. The service is part of Avis Budget Group and operates a network of self-service vehicles in cities, universities, businesses, and other communities.
Customer Support Phone: 1-866-494-7227 (1-866-4ZIPCAR). For active reservations, phone support is available 24 hours a day; otherwise, U.S. phone support is available 8 a.m.–11 p.m. ET, seven days a week. Support: Customers can also use Zipcar's Help Center, in-app chat, social media, or submit a support ticket.
Zipcar operates in the car-sharing and urban mobility industry. Members can find, reserve, unlock, and drive vehicles using the Zipcar website or mobile app, with vehicles available for short-term use.
User feedback is mixed, with complaints frequently involving billing, reservations, vehicle availability, cancellations, vehicle condition, and customer service. Some users also report difficulties resolving charges or receiving refunds after a rental problem.
If you have experienced a problem with Zipcar, you can share your complaint or experience on Xolvie to help other customers understand common issues and find relevant solutions.
