Zip Rent A Car Refused to Replace a Defective Rental Car
After my vehicle was involved in an accident, Ray Sigorta provided me with a replacement vehicle through its rental partner, Zip Rent A Car. I was given a Hyundai i20 in Ayvalık.
As soon as I began using the vehicle, I discovered that the interior was filled with a strong cigarette odor. I was traveling with my two children, and we only realized how bad it was after taking delivery. In addition, the windshield wipers were defective, making the vehicle unsafe to drive. I repeatedly reported these problems to the rental company, but despite my requests, they refused to replace the vehicle.
To make matters worse, the company later called me demanding payment for a highway toll incurred during my rental. Instead of addressing the fact that they provided a defective vehicle and ignored my complaints, they threatened to send the matter to collections. If they continue with these threats, I am prepared to pursue legal action and seek compensation for the inconvenience and poor treatment I experienced.
