Zip Car Kept Charging Me After Ending Its Service
Zip Car discontinued its operations in April, yet it continues to charge me installment payments for a service it no longer provides. Since my membership was based on an annual agreement, I believe I should have received a prorated refund as soon as the service ended.
What is even more frustrating is that once the service was discontinued, the company also stopped responding to customers. It has become nearly impossible to reach anyone for support or to get an explanation about the remaining charges.
This is not the level of service I expected from a company associated with the Otokoç Group. I am requesting a prorated refund for the unused portion of my membership and a clear explanation for why these charges have continued after the service was terminated.
