Budget Blacklisted Me Over an Unpaid Zip Car Balance
Last week, I tried to rent a vehicle for one month from Budget, a brand operated by Otokoç. After completing all of the rental requirements, I was informed at the last minute that I had been placed on a blacklist. No one could clearly explain why.
After contacting several departments, including the corporate office and the reconciliation team, I finally learned that the issue was an outstanding balance of approximately $10 from Zip Car before the service was discontinued. It appears the payment could not be charged to my saved card after the app was shut down, leaving the balance unpaid without my knowledge.
For the past week, every department has referred me to someone else, but no one has contacted me with a solution. I am willing to pay the balance, yet no one can tell me how to do so. Otokoç never notified me that I owed money, and now I am the one chasing the company to resolve my own account. Customer experience representatives keep opening new support tickets, but no one follows up. Even worse, when I call back, they cannot find the previous ticket. Is this really the level of customer service Otokoç now provides?
